Frequently asked questions

Exercise minutes are for deliberate training, because they feed competition scoring. Any workout you record counts, and so do walks of at least 15 minutes at a real walking pace. Movement your watch or ring picks up on its own, like moving around the house or a short stroll between errands, still counts toward Steps but not Exercise. If a walk is missing, start it as a workout in your wearable’s app next time so it records your pace and distance.

Every device’s data arrives the same way, through Apple Health or Health Connect, as Move calories, Exercise minutes, Steps, and recorded workouts. Scoring runs on our servers from that data, not on your phone, so the math is identical for everyone and nobody can edit their way up the board. Most modes score Move, Exercise, and Steps, and Workout Count and Distance score recorded workouts, so every mode is fair across devices. See /features/competitions#scoring for details.

All of them. Every device’s data arrives the same way, so no mode favors one brand. Pick the one that suits your group. Ring Close Count, Percentage of Goals, and Personal Goal score each person against their own goals. Total Activity and Head to Head compare totals. Workout Count counts workout days, Stick To It counts the days you hit one daily goal, and Distance totals recorded runs, or runs and walks.

Because they aren’t comparable across brands. Each brand estimates them with its own sensors and models, so a leaderboard built on them would rank hardware, not effort. VO2 Max also barely moves week to week. Move, Exercise, and Steps reflect what you actually did this week.

Eight: Ring Close Count (points for every ring you close), Percentage of Goals (points for the percent of your own daily goals you hit), Total Activity (calories, exercise minutes, and steps combined), Workout Count (workout sessions), Personal Goal (each person picks a target inside the host’s range and scores 100 on a day they hit it), Stick To It (a point for every day you hit one daily goal), Distance (a point per meter of recorded runs, or runs and walks), and Head to Head (one number, highest total wins: steps, calories, exercise minutes, or sleep). All eight are fair across devices. See /features/competitions#scoring for the full breakdown.

Weekend (Saturday to Sunday), Weekly (Monday to Sunday), Monthly, or a Custom date range. Competitions can repeat automatically, starting a fresh cycle when the last one ends. Team mode supports 2, 3, or 4 teams.

Anywhere from a weekend to a month, or any custom range. Most groups run weekly or weekend competitions. Monthly suits habit-building groups and 30-day challenges.

Yes. When you create a competition, choose team mode and pick 2, 3, or 4 teams. Each team’s combined score sets the ranking. Participants pick their team when they join.

Yes. Open the competition, tap the more options menu, and choose Leave Competition. This can’t be undone: you leave the leaderboard and your score for that competition is reset. Everyone else carries on.

In real time while a competition is active. When new activity reaches MoveTogether, your score recalculates on our servers and the leaderboard updates for everyone watching, without a refresh.

MoveTogether is free to download. New accounts need a Membership: $2.99/month or $19.99/year in the app. It unlocks the full app: unlimited competitions, leaderboards, daily challenges, friends, the activity feed, direct messages, group chat, Communities, Move Leagues, and seasonal event badges. Pro adds Coach Mo, advanced analytics, Past You Ghost, and streak, achievement, and competition badges. If you already use MoveTogether, you keep your current plan and aren’t charged for Membership. See the pricing page for the full comparison.

Apple and Google Play take up to 30% of in-app subscriptions. Pro is the same product on web, iPhone, and Android, but on web we skip that fee and pass the savings on: monthly Pro is $12.99 in the app or $9.99 on web, and annual is $99.99 or $79.99. Subscribe on web and Pro works in the app too.

Yes. Subscriptions sync across web, iPhone, and Android once you sign in with the same account. There is nothing else to set up.

Yes. Annual Membership starts with a 3-day free trial in the app, and annual Pro has a one-week free trial for first-time subscribers on the App Store and web. Monthly plans are billed right away. A trial becomes a paid subscription unless you cancel before it ends. Cancelling the Membership trial ends it right away.

App Store: in MoveTogether, tap your photo on Home, then the gear, then your plan at the top of Settings, then Manage Subscription. Google Play: open the Play Store, then Payments & subscriptions, then Subscriptions. Web: use the account portal at portal.movetogetherfitness.com. Cancel at least 24 hours before renewal to avoid the next charge. Pro stays active until the end of your billing period, and your data is kept when your account returns to Membership.

Subscription payments are non-refundable under our Terms and Conditions. If you cancel Pro, it stays active until the end of your billing cycle, then your account returns to Membership. For App Store purchases, Apple’s own refund process is the last resort; we can’t process App Store refunds.

Check these in order. Open your tracker’s app and make sure it has synced and is sharing to Apple Health (iPhone) or Health Connect (Android). Make sure MoveTogether still has permission to read that data, in the Health app on iPhone or in Health Connect on Android. Then pull down to refresh, or close and reopen MoveTogether, and check you’re online and on the latest version.

Usually a few minutes after your tracker’s app syncs to Apple Health or Health Connect. If it’s taking longer, open the tracker’s app to force a sync, then refresh MoveTogether.

Open your tracker’s app (Garmin Connect, WHOOP, Oura, and so on) and sync it. Then check the data shows in Apple Health or Health Connect. If it’s there but not in MoveTogether, make sure that device is the one MoveTogether counts: tap your photo on Home, then the gear, then Data Sources. Still stuck? Contact support with your username, device model, and when it started.

Use the support chat in the app: Marco answers and hands you to a person when needed. You can also reach us on the social accounts listed on the About page. For bugs, include your username, device model, and a screenshot.